What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.Responsibilities:• Prepare and configure devices for new and existing users, ensuring readiness for deployment.• Respond to deskside support requests and troubleshoot technical issues efficiently.• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.• Provide coverage for onsite support during team absences or scheduling changes.• Perform hardware replacements, desktop imaging, and device setup tasks.• Utilize management tools to oversee device configurations and deploy software updates.• Update and manage user groups within Active Directory, ensuring proper access permissions.• Collaborate with team members in real-time via chat to address and resolve technical challenges.
Salary : $22 - $25