What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Robert Half?
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.Responsibilities:• Respond promptly to service desk inquiries and resolve technical issues efficiently.• Troubleshoot and support Microsoft Windows 10 systems and applications.• Manage user accounts and permissions within Active Directory.• Provide guidance and solutions for basic IT troubleshooting tasks.• Document and track service desk tickets to ensure timely resolution.• Assist in the installation and configuration of hardware and software.• Collaborate with team members to address complex technical challenges.• Maintain a high level of customer service while addressing user concerns.• Monitor system performance and escalate issues as needed.• Continuously update knowledge of IT systems and tools to improve support capabilities.
Salary : $24 - $28