What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Robert Half?
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Appleton, WI. In this role, you will provide essential technical support to ensure smooth operations and resolve user issues efficiently. You will collaborate with team members and end-users to deliver timely solutions and maintain system functionality.Responsibilities:• Provide first-line technical support for hardware, software, and network issues.• Manage and resolve service desk tickets in a timely and detail-oriented manner.• Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications.• Configure and maintain user accounts and permissions within Active Directory.• Assist end-users with technical guidance and training to improve their system usage.• Document technical issues and resolutions for future reference and knowledge sharing.• Collaborate with IT teams to implement and maintain system updates and improvements.• Ensure compliance with IT policies and procedures while handling support requests.• Monitor system performance and escalate complex issues to appropriate teams.• Maintain a high level of customer service and communication throughout support interactions.
Salary : $45,000 - $55,000