What are the responsibilities and job description for the L3 Helpdesk Engineer position at Robert Half?
Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.Key Responsibilities:Act as the top-level escalation for complex production issues.Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.Lead root cause analysis and implement long-term remediation solutions.Design, implement, and maintain enterprise-grade IT solutions.Take ownership of complex technical projects for both clients and internal teams.Ensure seamless transition of new services and solutions into support.Mentor and support Level 1 and Level 2 engineers.Maintain thorough documentation and uphold technical standards.Technical Focus Areas:Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).Manage Windows Server and Windows OS environments.Troubleshoot and manage VMware vSphere/vCenter systems.Design and support Azure and hybrid cloud environments, including Azure Virtual Desktop (WVD), FSLogix, and multi-session Windows.Implement and maintain SAML SSO, MFA, and cloud identity solutions.Lead endpoint management with Microsoft Intune / Endpoint Manager and deploy Windows Autopilot.Automate processes using PowerShell scripting.
Salary : $90,000 - $130,000