Workplace Experience Ambassador 4

Job Description

Job Description

We are offering a short term contract employment opportunity for a Workplace Ambassador in Boston, Massachusetts. In this role, you will ensure that our workspaces are well-organized and maintained, thus improving the experience of all users. You will interact with different teams and provide high-quality customer service.

Responsibilities :

• Offer exceptional customer service to all visitors, both internal and external.
• Handle front of house services efficiently and address incoming queries effectively.
• Coordinate and assist with the physical organization of events and meeting spaces, which includes managing furniture, signage, and equipment.
• Keep up-to-date records of room bookings and event calendars on a daily basis.
• Provide support to other facilities team services as needed.
• Utilize various platforms to manage daily activities effectively.
• Act as a representative of the team, working collaboratively with other team members.
• Provide concierge services as required.
• Proven experience in a customer service role, demonstrating exceptional interpersonal and communication skills.
• Demonstrable proficiency in planning, organizing and managing multiple tasks efficiently.
• Previous experience in receptionist duties, exhibiting professionalism in dealing with various types of callers and visitors.
• Familiarity with facility management, capable of coordinating with the maintenance team to ensure a comfortable and safe working environment for all employees.
• Proficiency in calendar management, adept at scheduling meetings, events and appointments.
• Ability to handle queries efficiently and effectively, providing accurate information and resolving issues in a timely manner.
• Experience in catering management, capable of organizing corporate lunch meetings and special events.
• Strong computer skills, particularly in PC operating systems, demonstrating the ability to troubleshoot basic software and hardware issues.
• Experience in providing concierge services, capable of assisting employees with various requests and services to enhance their workplace experience.