What are the responsibilities and job description for the Front Desk Manager position at Royal Plaza Inc?
2nd Shift required 3pm - 11pm / Weekends a MUST
Job Responsibilities:
- Managing the budgets and records as per the contracts
- Checking up on office supplies and restocking them whenever required
- Performing the duties of front desk objectives and following the procedure as per the instruction from the higher authorities
- Training the new staff and also recruiting them
- You should also manage the shift schedule for the staff
- The manager should also provide a good customer experience by answering the doubts and queries of customers with a satisfactory answer
- Ensuring hygiene and also cleanliness around the front desk area
- You will also have to supervise the staff to organize different duties.
- Managing all the bookings, taking calls, and also replying to emails to provide good customer experience.
- Creating reports on the performance and also the feedback to the general manager
- You should also keep the records updated with all the current information
- You should also analyze the performance and provide reviews on the same for improvements.
Qualifications:
- You need to have a high school diploma or GED to be eligible for this job.
- The manager should also have a Bachelor’s degree in Hospitality or any related field with the same course.
- You should have at least 2 years of experience working as a Front Desk Manager for a reputed organization.
- Knowledge of the industry and also the practices followed by the hospitality industry
- You also need to have good organization and management skills to never miss out on any task that harms customer experience.
- You should also have good verbal and writing skills
- Strong report writing skills
- You should also be a good leader with training abilities.
Benefits:
We offer our eligible Associates a number of benefits to enhance their health and well-being:
- Group insurance including dental, vision and company-paid life insurance
- Paid time off including vacation days, sick days and holidays
- Referral Bonus
- Hotel discounts for - You, Your Friends and Your Family
- Voluntary benefits including accident, life and critical illness