What are the responsibilities and job description for the Service Advisor position at RV Country?
Job Details
Description
Join the top-rated RV dealership in the nation! RV Country has been voted the People’s Choice for Best RV Dealer and certified as an Amazing Workplace in 2023. With over 60 years of success and growth and 17 locations across Washington, Oregon, Nevada, Arizona, and California, we're expanding our team of over 400 professionals. At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. Join us and be part of an exciting journey!
Responsibilities
This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to:
- Support the RV Customer Service Philosophy and Standards.
- Create and maintain a positive relationship in the Service Center with RV service employees & Management.
- Participate in service meetings for Safety, Technical Updates, and employee communication.
- Attend weekly product update meeting with management team.
- Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
- Participate in the process of continuous improvement for customers, employees & the Company.
Qualifications
- Service Advisor Experience
- Excellent communication skills.
- Understand the service process.
- Analysis/problem solving skills.
- Demonstrate commitment to and creative thinking for continuous improvement.
- High ability to multi-task.
- Ability to develop and maintain a good business relationship with both external and internal customers.
- Excellent planning, organizational and time management skills.
Benefits
- 401(k)
- Health insurance
- Vision insurance
- Dental
- Life
- Paid time off
- Paid Holidays
- Referral Program
- Employee Discounts
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
#LI-Onsite
Salary : $55,000 - $85,000
