Logistics Coordinator II

3rd Shift – Full-Time - Monday to Thursday

8:00pm to 7:00am (10 hour shifts; 1 hour lunch)

Must be able to train Monday to Friday 8:00am-5:00pm for up to 3 weeks

Description

Provides excellent customer service while performing work as part of a team. Takes direction from the Operations Manager to ensure the customer’s needs are met by leveraging our processes and technology to drive efficiency. Excellent operational execution will make an impact on our customer’s supply chain through problem resolution on issues related to scheduling, carrier compliance, and general exception management.

Duties and responsibilities

Essential duties and responsibilities of the position include but are not limited to:

• Builds strong business relationships through quality execution to meet customer specifications and expectations.

• Enters customer load data into the Transportation Management System (TMS). Updates load status in TMS, e.g. loaded, pick-up, delivery, empty, etc.; provide sufficient comments for communication to customer as necessary.

• Schedules and/or reschedules pick-up and/or delivery appointments for all loads. Proactively notifies shipper and/or receiver of changes when necessary.

• Contacts carrier to obtain status of load-tendered; continue monitoring the shipment for proper loading, on-time pick-up, transit, delivered, empty.

• Provides detailed directions and instructions to properly route drivers.

• Collaborates with customer for exception management.

• Corresponds with customer and carrier regarding detention and other accessorial information.

• Validates all load data prior to marking load as delivered (for accounting purposes).

• Troubleshoots, identifies issues, thinks critically and escalates to Operations Manager or appropriate team member the actions that will or have been taken, determine the best course of action, and implement solutions.

• Investigates product overage, shortage and damage (OS&D), and complete the appropriate documentation (initial steps).

• With guidance, conducts route/load planning and consolidation of customer orders, reconciles established rate levels with available purchased transportation providers, and seeks out new carriers to provide service at competitive rate levels after primary work hours.

• Occasionally executes exception-based spot loads and source for trucks and carriers to complete movement of customer’s freight within predetermined guidelines.

• As needed, coordinates customer transportation, to include inbound, outbound, and/or imported products to plants/distribution centers/consignee.

• As needed, summarizes in a final report the completion and quality of RWI updates to customer(s) and works with internal RWI team.

• Other duties as required and assigned.

Qualifications

Qualifications to perform the job successfully include:

• High school diploma or GED (General Education Diploma) equivalency

• Ability to work in a fast-paced and deadline-driven office environment

• Strong verbal and written communication skills

• Excellent critical thinking and problem solving skills

• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

• Commitment to executional excellence and outstanding customer service

• An ability to write routine reports and correspondence with accuracy

Working conditions

This position is performed in a general office setting.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear.

RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.