What are the responsibilities and job description for the Solution Center Operator III position at Salem Health Hospitals & Clinics?
Description
Location Site: Salem Hospital Main Campus
Department: SH IS Solution Center
Position Type: Full Time
Start Time: 17:00
Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!
Your Role With Us:
As part of a team hospitality oriented professionals, Solution Center Operators at Salem Health push forward a customer service mindset and communication focused resourcefulness that's utilized to provide assistance for patients, hospital staff and our community via our busy call center.
Core Functions:
- Processes switchboard activities through the communication systems in a pleasant, courteous, prompt, complete and accurate manner according to approved policies and procedures.
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Respond to customer inquiries, troubleshoot customer issues, and follow up on customer interactions. Monitors all alarm systems in call center/switchboard and notifies appropriate person or response team according to approved policies and procedures.
- Direct requests and unresolved issues to designated resources; Other tasks as assigned by Solution Center Leadership.
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified positions
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria.
- Impressive discounts offered by Nike, Adidas, Carhartt and others.
Background/Expertise:
- One (1) year of college level course work in hardware, software components, operating systems required; OR a minimum of one (1) year of directly related experience will be accepted in lieu of education.
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Experience in one of the following areas required:
One (1) year contact center
One (1) year Helpdesk
One (1) year Customer Service - Ability to follow scripts and workflow diagrams required; Healthcare knowledge preferred.
- Working knowledge of MS Windows, MS Office Suite;Strong communication skills, both written and verbal.
- Technical knowledge of personal computer operations, basic network operations and data communications set-ups.
- Excellent organizational skills and the ability to adapt quickly to changing priorities.
- Demonstrates flexibility in response to unexpected changes in work volume, emergency staffing and scheduling.
- Must be able to function well under pressure.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
