What are the responsibilities and job description for the Solution Center Operator I position at Salem Health?
Location Site: Salem Hospital Main Campus Department: SH IS Solution Center Position Type: Full Time Start Time: 11:00Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community: There's something about Salem, Oregon! Your Role With Us:Processes telecommunication activities through the communication systems in a pleasant, courteous, prompt, complete and accurate manner according to approved policies and procedures. Monitors all alarm systems in call center/switchboard and notifies appropriate person or response team according to approved policies and procedures.Enters changes in computer promptly and accurately in accordance with department policy.Notifies operators of all unfinished work and any unusual situations, before leaving shift. Cleans and sanitizes work station prior to leaving.Receives patient information calls and directs, transfers, and processes calls according to approved hospital and departmental policies.Records and processes all messages received on the answering service according to approved procedures.Receives incoming calls through the telephone system and directs, transfers, or records messages related to those calls as required.Total Rewards Offerings: Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.Relocation assistance available for qualified positionsFull comprehensive medical, dental, and vision plansBasic and voluntary life insuranceShort and long-term disabilityLive Well Wellness ProgramEmployee Assistance Program (EAP) 401(K) retirement plan with employer contributions.Generous paid time off (PTO) accrual and holiday pay Onsite fitness center with 24/7 badge accessEducation assistance programPublic service loan forgiveness (PSLF) eligible employer https://studentaid.gov/Food and drink discounts in the cafeteria.Impressive discounts offered by Nike, Adidas, Carhartt and others.Background/Expertise:High School Diploma or GED Equivalent required.Minimum of six months call center or similar experience required.Demonstrates flexibility in response to unexpected changes in work volume, emergency staffing and scheduling.Able to work with various machines and equipment, including but not limited to: computers, answering service, radio paging system, telephone console, FAX machine, back-up equipment, mobile base station, and laser printer. Good clerical, computer keyboarding, interpersonal and communication skills. Must be able to function well under pressure; must have ability to hold information in confidence.Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
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