What are the responsibilities and job description for the Unified Communication Engineer position at Sarasota Memorial Health Care System?
Information Systems
Job Summary
Acts in a technical capacity, reviewing, testing, administering, troubleshooting, and documenting integrated voice network systems and video/collaboration environments. Recommends improvements as necessary to support a highly available, 24x7x365 fault-tolerant network environment. Provide direction, support, to systems and IP based voice technologies. Duties include but are not limited to daily proactive monitoring of assigned voice network systems, participating in planning activities for all aspects of systems support, having knowledge of operational procedures, communication with functional departments, creating and maintaining voice quality and integrity, plus documenting, and assisting in executing project-related activities.
Must be FL resident - position is in Sarasota, FL working on-site.
Required Qualifications
- Require experience in deploying and supporting a unified communication architecture: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Cisco Instant Messaging & Presence (IM&P) Cisco IP phones, video endpoints, and Jabber soft clients Contact Center Experience
- Require a High School Diploma or GED Equivalent, or an Associate's degree in related field. Certification(s) may substitute for Associate's degree.
- Require a minimum of three (3) years related work experience supporting network voice systems in a large enterprise environment. An Associate degree in computer-related field may substitute for some of the required work experience.
- Require Cisco Certified Network Associate (CCNA) Collaboration certification with expectation to be kept current.
Preferred Qualifications
- Prefer the ability to maintain adequate voice software levels to ensure optimal performance and security against known vulnerabilities.
- Prefer the ability to participate and advise on disaster recovery initiatives.
- Prefer the ability to working on projects individually and with limited supervision.
- Prefer a cursory understanding and recent knowledge of best practices related to the design, administration, security, and maintenance of enterprise network systems and components to include LAN/WLAN/WAN, and general IP technologies.
- Prefer demonstrated ability to administer and troubleshoot various types of voice and/or video network systems.
- Prefer hospital experience.
- Prefer knowledge of voice network protocols and concepts, along with appropriate application of such in various circumstances.
- Prefer strong written, verbal, documentation, organizational, analytical, and interpersonal skills.
- Prefer the ability to develop accurate system documentation and detailed test plans.
- Prefer the ability to develop operational procedures required for the successful implementation of new or upgraded voice network systems.
- Prefer the ability to implement proactive network monitoring tools and recommend system improvements as necessary.