What are the responsibilities and job description for the Denials Assistant - Patient Financial Services position at Saratoga Hospital?
The Denials Assistant provides clerical support to the various roles within the Denial and Follow-Up team. This position is responsible for facilitating assigned tasks that support the day-to-day operations of the team and overall success of the Patient Financial Services department.
Primary Job Responsibilities:
Denials: Handle and resolve assigned denied claims in multiple work queues including, but not limited to, eligibility and coordination of benefits, documentation requests and routine denials in a timely manner and in accordance with current departmental standards and performance metrics as they pertain to denials and various tasks.
Customer Service: Answers all incoming telephone calls to the Denials team while demonstrating customer service excellence to our patients and internal teams. Manage incoming voicemail and responds to patient, health insurance and payer vendors’ queries as appropriate.
Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering data into the EMR system, assisting in compiling appeals and reconsiderations with the Denials team.
Collaborate and communicate effectively with employees and PFS leadership to ensure any policies and procedures are updated with necessary changes that apply to denials.
Demonstrates increased proficiency with insurance verification, verification tools and online resources
Minimum Qualifications:
High School diploma with at least 2 years of office experience or 1 year of revenue cycle experience. Associates or Bachelor’s degree in lieu of experience.
Salary Range: $18.00 - $27.45
Pay Grade 17
Compensation may vary based upon but not limited to: overall experience, qualifications, shift and location.
Salary : $18 - $27
