What are the responsibilities and job description for the Customer Service Representative position at Scally Wag Homes?
Duties:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think analytically
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changes quickly
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: Hybrid remote in Wayne, PA 19087
Salary : $21
