Assistant Branch Manager

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as an Assistant Branch Manager 

Assistant Branch Managers are responsible for the day-to-day operations of their branch and ensure the branch’s success in the Branch Manager’s absence. This includes working with employees to ensure exceptional member service is offered, members are educated on SCU products and services, tasks are completed, and the branch runs efficiently. A typical day will look like:

• Coordinates deposit, lending and member services functions in accordance with policies, principles, and procedures established by Scott Credit Union.  Inform members of credit union products and services that will enhance their financial position.
• Coach, lead and motivate branch employees: promote participation in cross sales of products and services: provide training where applicable. Meets with employees regularly or an individual and group basis to establish and reinforce sales/service goals. 

• Coach staff to recognize cross sale opportunities, referring members to mortgage, business lending/services and investments.      

•  Works directly with members and representatives of associated industries within our Field of Membership (i.e., SEG's, Community served) to evaluate and promote improved and expanded services in area.

• Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service‑delivery.

• Develops plans and schedules for the efficient use of branch office staff, resulting in outstanding service delivery. Develop and coordinate schedules for multiple branches to ensure staff are working actively on both teller and platform task.  

•  Attains branch goals in savings, lending, account relationships, transactions, profitability and cross-sell ratios for multiple branches.

• Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback.

• Ensures that all branch staff is performing their responsibilities with full knowledge and practice of compliance regulations, internal controls and security procedures.

• Ensures branch reports and task are completed with accuracy and meets deadlines.  Reviews and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities.     

• Inputs consumer loan applications in accordance with SCU loan policy and federal lending regulations, counsels and advises members on financial situations and cross-sells credit union products and services.

• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution.

• Participates in community activities to promote and market the branch and Scott Credit Union.

• Ensures that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

• Performs other branch employees’ duties as needed.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• A High School Diploma or GED
• Three years of diversified experience working in a customer service environment or a financial institution
• Personal computer experience, including Microsoft Office products

Preferred Qualifications That Could Set You Ahead:

• Two years of supervisory experience
• Two years’ experience providing financial services and deposit products in a customer service environment
• Loan and deposit regulations experience

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.