What are the responsibilities and job description for the Job File Coordinator position at SERVPRO of Lake County?

SERVPRO® of LAKE COUNTY is hiring a Job File Coordinator

Benefits :

Competitive compensation

Superior benefits
Paid training
Career progression
Personal and professional development and more!

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. You also will be supporting the team by fielding incoming calls and scheduling a team to the customers location to assess the work that would need to be completed. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

Responsible for clear and efficient project communication with the customer and project stakeholders.

Daily project(s) oversight to include monitoring status, auditing, and work-in-progress.

Create preliminary estimate using estimating software.

Dispatch and schedule restoration teams to incoming projects in coordination with the management team.

Review and maintain the scheduling software so that appropriate teams are routed efficiently.

Perform detailed and accurate data entry.

Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.

Collaborate and assist with other departments as needed.

Review and validate job site documentation.

Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end.

Communicate with corporate counterparts to ensure efficient invoicing and collection.

Position Requirements

High school diploma / GED (preferred)

At least 1 year of customer service and / or office-related experience

Ability to multitask and to remain detail orientated

Proficient computer skills

High level communication skills

Must be knowledgeable in relevant computer applications

Skills / Physical Demands / Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Salary : $18 - $20

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Job File Coordinator

What are the responsibilities and job description for the Job File Coordinator position at SERVPRO of Lake County?

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