Friendship Grocery Replenishment Buyer

Seward Community Co-op – Friendship Store

Job Description

Grocery Replenishment Buyer

Purpose:  To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department.  To order replenishment stock to meet department objectives for inventory turns and customer service.  

Status:  Full or Part- Time. Reports to Grocery Manager

Pay Level: IV

Responsibilities:

Customer Service

·         Assist customers in a friendly and efficient manner.

·         Guide customers to product locations and provide product information.

·         Answer calls for grocery immediately, taking messages when necessary.

·         Accurately and completely record and file special orders.

·         Report customer suggestions and comments to appropriate management.

·         Keep aisles clear and retail areas safe for customers.

Department Maintenance

·         Clean the department areas regularly and other areas directed by Management

·         Front and straighten shelves, including all displays and all sub-departments.

·         Notify appropriate manager of product and supplier issues in a timely manner

·         Responsible for the replacement and upkeep of sale signs, shelf tags, bin signs and other product signage as needed.

Receiving and Stocking

·         Check in and sign for deliveries, follow receiving procedures.

·         Fully stock all displays and shelves following established merchandising procedures.

·         Rotate product to prevent losses due to expiration.

·         Build displays as needed.

·         Keep backroom clear, organized, and safe.

Ordering

·         Place orders efficiently and on time, using established procedures.

Order to maintain appropriate inventory levels to maximize turns and minimize out-of-stocks.

·         Ensure that customer special orders are ordered in a timely manner.

·         Maintain complete and accurate order records.

·         Communicate vendor or product changes to grocery Management, Buyer and Scanning

·         Assist in new item slotting, category management, pricing, resets, and promotions.

·         Other duties as assigned

·         Participate in quarterly inventory counts.

·         Train Grocery staff as requested

·         Provide support and mentoring to Grocery staff

·         Provide shift leadership in the absence of shift lead

·         Attend department and storewide meetings.

·         Follow the gift policy when receiving vendor samples.

Qualifications:

Essential

·         Excellent customer service skills.

·         Organization, accuracy, and attention to detail.

·         Experience in retail purchasing and inventory management

·         Experience in retail finance, including margins, pricing and shrink

·         Experience in retail merchandising, including displays and presentation

·         Ability to communicate clearly and effectively.

·         Ability to handle multiple demands.

Functional

·         English proficiency

·         Ability to bend and stoop to grasp objects and climb ladders.

·         Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

·         Ability to bend and lift loads, not to exceed 60 pounds.  Push and pull carts weighing up to 600 pounds.

·         Handle environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

·         Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

·         Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

·         Reliable attendance

Preferred

·         Multilingual is a plus

·         Demonstrated ability to work with customers and co-workers from various cultural backgrounds