Client Services Coordinator

Compensation: To $50K.

Job Overview – Client Services Coordinator – 33733

Key Responsibilities:

• Client Support: Provide timely and professional responses to client inquiries—including quotes, orders, complaints, and general information—via phone and email. Adapt communication style to support a range of clients across various markets and segments.
• Issue Resolution: Troubleshoot and resolve client concerns by collaborating with internal departments such as Technical Support, Quality, and Supply Chain.
• Cross-Functional Coordination: Work closely with teams like Sales, Product Management, and Data Management to ensure efficient and accurate fulfillment of client needs.
• Record Management: Maintain detailed and accurate records of all client interactions, including inquiries, issues, and actions taken.
• Process Improvement: Analyze client feedback to identify trends and recommend enhancements to services or internal processes. Participate in implementing improvements where needed.
• Product Knowledge: Develop and maintain a strong understanding of the company’s products and services to provide accurate guidance and support to clients.
• Compliance & Training: Ensure adherence to company policies and industry regulations. Participate in required training, system testing, and project initiatives as needed.

Requirements

• Associate degree and a minimum of 2 years in a client-facing or customer service role within a corporate environment.
• Excellent written and verbal communication skills.
• Strong critical thinking, problem-solving, and organizational abilities.
• Proficiency with customer relationship management (CRM) systems and general office software.
• Ability to manage challenging client interactions with professionalism and poise.
• Self-motivated with the ability to work both independently and collaboratively.
• Experience in a manufacturing or industrial environment preferred.

Preferred Qualifications:

• Bachelor’s degree

About Our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.