What are the responsibilities and job description for the Inside Sales position at Sherwood Lumber?
We are currently hiring for our Melville, NY office - we offer hybrid work however require at least 3 to 4 days in our Melville location.
- Performs customer interaction by making outgoing calls and receiving incoming customer calls/emails daily.
- Sources new sales opportunities through inbound and outbound prospecting calls and emails.
- Understands accounts, identifies key players and generates interest.
- Generates new business and ensures growth of existing accounts.
- Gains and retains extensive product knowledge as well as detailed comprehension of customer requirements.
- Prepares and sends valuable offers daily.
- Engages in quotation and flexible price negotiation for transactional orders in order to satisfy customer needs while maximizing profit.
- Enters orders for all types of sales, including inventory, directs, back-to-back, forward and block business on both delivered and customer pick-up basis.
- Purchases product for various types of sales.
- Handles inbound calls and provides callers with product and service information.
- Fields customer support calls, follows up on matters such as deliveries, claims, returns and other customer requests.
- Reviews dispatch log, daily invoices, A/R alerts and other system generated reports, make calls to follow up when required.
- Maintains and reviews sales and profit goals on a regular basis.
- Participates in daily sales meetings and other various team meetings.
- Visits customers on a regular basis, entertains customers outside of normal business hours, and continually develops customer relationships with thank you notes and other small tokens of appreciation; submits detailed customer visit reports to management and other team members.
- Attends outings, shows and conventions as directed by management.
- Submits customer sponsorship requests to management in a timely manner.
- Provides management with suggestions that will improve our company.
- Attends company sponsored, management seminars and webinars designed to help sales associates make good, high level decisions.
- Maintains a self-discipline to enhance skills and education through reading, listening to audio and attending programs.
- Performs other related duties as assigned by management.
- This job has no supervisory responsibilities.
- Computer skills required: Microsoft Office Suite
- Other skills required:
- 4 years experience in sales or a related field (experience in building materials a plus).
- Excellent written and oral communication skills.
- Strong team player, work ethic and commitment to job.
- Excellent interpersonal skills.
- Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
- Ability to multi-task in a fast-paced environment.
- Ability to work closely with peers on team orientated goals.
- Ability to follow company directives and instruction.
- Occasionally required to stand.
- Occasionally required to walk.
- Continually required to sit.
- While performing the duties of this job, the noise level in the work environment is usually quiet and moderate.
- The employee must occasionally lift and/or move up to 10 pounds.
Senior Inside Sales Representative
Big Think Capital -
Melville, NY
