CONCIERGE

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to members, staff, guests and vendors. Performs a variety of clerical duties as assigned.

PRINCIPLE DUTIES:

Essential Job Duties:

Opens and closes the front desk and properly secures all files, keys and equipment in the office area.

Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.

Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.

Confirms scheduled transportation and event registration with members.

Replenishes wine cards as needed for members

Other Duties:

Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists members, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.

Attends in-service training and education sessions, as assigned.

Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

Jubilation fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with members, co-workers, and guests:

We greet everyone we encounter warmly, by name and with a smile.

We are courteous to everyone we meet.

We strive to anticipate unexpressed needs and deliver on the unexpected.

We listen and respond in a timely manner. We own requests until they’re resolved

We accept personal accountability and expect the same from others

We value diversity and see how it enhances our team.

We make personalize our service delivery in a way that makes people feel welcomed and special.

We ask “Is there anything else I can do for you?”

We are professional in attitude, conduct, and are always in uniform ready to serve.

We know it’s paying attention to the little things in service delivery that make all the difference. We do this knowing it adds to the jubilation mystique.

WELLNESS FOCUS:

Jubilation employees are expected to promote a healthy community culture for all members and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.

Typing and experience with Microsoft Office software.

Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public.