GAMES FLOOR SUPERVISOR

Description

General Summary of Job Duties:

Principle Responsibilities and Duties:

• Maintain a high quality of guest service
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a positive and professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate our CORE Values each and every day:

• Character Always do the right thing and treat everyone with dignity and respect.
• Care Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence Challenge acceptable and be exceptional.
• Collaboration Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage Champion today for a better tomorrow.

Qualifications

Skills, Education & Other Requirements:

• Must be able to perform simple math
• Must have knowledge of all games supervised

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming Card
• Tam Card

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Must be able to learn or have working knowledge of CMS
• Must be able to learn or have working knowledge of PitBoss
• Must be able to learn or have working knowledge of Super-PlayMate
• Must be able to learn or have working knowledge of New Wave

Physical Requirements of Job:

• Rarely – the activity is performed from 1% - 25% of the duration of the shift.
• Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
• Frequently – the activity is performed from 51% - 75% of the duration of the shift.
• Continuously - the activity is performed from 76% - 100% of the duration of the shift.
• Not Applicable (N/A) – this activity is not performed during the performance of this job.