What are the responsibilities and job description for the Intake Specialist position at Singleton Schreiber, LLP?
INTAKE SPECIALIST
JOB DESCRIPTION: Singleton Schreiber, LLP is seeking an Intake Specialist to work on our fast-growing team. Intake Specialists serve as the first point of contact for people seeking legal representation and play a critical role in driving revenue for the firm. The ideal candidate is goal-oriented and persuasive, all while maintaining empathy, compassion, and prioritizing the client experience above all.
This will be an on-site position at our San Diego, CA office.
Schedule: Monday through Friday, 8:30 AM to 5:00 PM, with the ability to work weekends and holidays as needed.
SALARY AND BENEFITS:
$24.00-$27.00/hour
Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.
Singleton Schreiber, LLP offers a competitive compensation and benefits package including employer paid health, dental, and vision plans, childcare reimbursement, a transportation reimbursement program, paid parental leave, and a 401k.
Job duties will include:
- Responding to inbound leads via phone and conducting a thorough intake interview
- Qualifying leads based on litigation criteria
- Sending retainers to qualified leads and walking clients through the process of signing with the firm
- Diligently following up on wanted leads through a series of calls, texts, and emails
- Sharing the firm's core values and competitive advantages with potential clients
- Maintaining leads in the CRM with detailed notes and plans of action for follow-up
- Consistently meeting or exceeding both team and individual goals
QUALIFICATION AND REQUIREMENTS:
- The ability to work onsite and on weekends regularly.
- Candidates must possess a high school diploma and at least one year of sales experience.
- A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills.
- Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm.
- Prior experience in the legal field is helpful, but not necessary.
- This position requires the ability to work independently and in a team setting, manage high volume and time-sensitive workflow effectively and efficiently.
NONDISCRIMINATION STATEMENT: Singleton Schreiber, LLP is an equal opportunity employer. Selection of candidates will be based solely on merit without regard to race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
Salary : $24 - $27
