What are the responsibilities and job description for the Business Systems Analyst position at SMC Ltd.?
About Us:
SMC, Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.
Job Summary: Responsible to identify and resolve user issues and/or analyze low to medium complexity business problems to be solved with technology solutions.
Essential Job Duties and Responsibilities:
- Perform analysis and diagnosis of service requests/incidents submitted by end-users, recommend & implement corrective solutions, including modifications to system configurations or reports.
- Work with peers and business partners to develop new or modified information processing systems.
- Collaborate with peers and users to identify and document business needs / objectives, problems, input / output requirements, data scope, usage, formatting, and security requirements for needed improvement.
- Provide technical assistance in identifying, evaluating, and developing systems and procedures.
- Write and maintain functional specifications for new or modified business systems.
- Develop, coordinate, and implement plans to test business and functional processes during system development and quality assurance testing.
- Consult with peers and users to obtain information during system development and evaluate alternatives.
- Coordinate work of others to develop, test, install, and modify programs.
- Track and document changes to functional and business specifications.
- Create or assist others in the writing of user documentation, instructions, and procedures.
- Monitor and document post-implementation problems and revision requests.
- Prepare time and cost estimates for completing projects.
- Build relationships with key users/SMEs across the broader organization to expand understanding of various business functions challenges & opportunities in order to develop new or modified information processing systems.
Essential Qualifications:
- Bachelor’s degree in computer science, Business Administration or related field and 2 years’ experience in project management or similar role OR, two- year post high school diploma/ related field and 6 years’ project management experience.
- Strong communication skills including both presentation and written skills.
- Keen sense of ownership, critical thinking and problem resolution skills.
- Proficient with Microsoft Office Suite.
- Experience working with business customers documenting business/system requirements.
- Working knowledge of ERP & MES platforms.
- Experience with SQL or similar reporting tools for data manipulation and reporting
Desirable Qualifications:
- Previous experience in a manufacturing environment.
- Experience using IQMS.
- Experience working with project management methodologies and tools.
ADA Requirements:
- Typically sits, grasps items and performs keyboarding for frequent operation of a computer
- Stand, walk, bend, reach or otherwise move about regularly
- Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
- Occasional exposure to typical machine shop physical hazards
- Travel by air or car frequently
At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
SMC Ltd. is an equal opportunity employer. M/F/D/V; this organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
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