Spa and Fitness Front Desk Agent

Description

Spa & Fitness Front Desk Agent

Reports to: Spa & Fitness Director & Spa and Fitness Supervisor

Supervises: No supervisory duties are included in this position.

Classification: Non-Exempt

Job Summary

Ensures that Snowmass Club Spa & Fitness is an inviting place that is well-stocked, clean, and organized for members’ enjoyment. Performs customer service duties to register and admit members to Club facilities; acts as a cashier and guest service representative while fulfilling basic public relations duties, answering phone, email, and in-person inquiries, and performing general administrative tasks.

Essential Functions

Leadership

• Promotes a positive work culture.
• Establishes and maintains cooperative, effective, and productive working relationships using tact, patience, and courtesy.

Front Desk and Fitness Center 

• Tends to all areas of Spa & Fitness, including but not limited to the fitness center, the locker rooms, the spa, the pool area, the Kids Club, the lobby, and tennis. Wipes down fitness equipment at least once daily or as often as needed.
• Operates retail, receives payment for appropriate services, retail items, and food/drink, issues gift cards, and processes necessary transaction paperwork.
• Cleans bathrooms when immediate attention is required.
• Maintains coffee, beverages, supplies, and trash removal in the beverage area.
• Frequently checks loading dock for Spa & Fitness deliveries. 
• Monitors member attendance and bills attendees.
• Performs periodic walkthroughs of the Spa & Fitness areas with the intent of observing and correcting any real-time needs regarding cleanliness, maintenance, or safety.

Professionalism/Member Interaction

• Respond to and resolve inquiries and complaints. Informs supervisor of difficult or sensitive inquiries and complaints that need to be addressed.
• Sound customer service skills, including effective verbal and written communication skills.
• Knowledge of Office Suite and basic computer skills.
• Greets members and guests of the Spa & Fitness areas in a friendly and personable manner; has them sign in; answers telephones and schedules all spa appointments and confirmations.
• Read and respond to all emails and memos throughout the shift to be aware of Club events.
• Provides a high level of professionalism and customer service. Displays behavior that is courteous, polite, responsive, and respectful to all. Works to establish a positive, community-centered rapport with members, guests, and co-workers.
• Effectively plans and organizes work; completes tasks within prescribed timeframes.

Other Functions

• Assists the Athletic Director in the initial and continued development of services within the Spa & Fitness Department.
• Knowledge of and ability to perform required roles in emergency situations.
• Promotes private lessons and massage/spa services.
• Assists with special events in other Club departments when necessary.
• Records member information for seminars and presentations.
• Responsible for scheduled shifts, including early mornings, weekends, selected holidays, and evenings.
• Attends all training sessions and regular staff meetings; researches assigned projects and topics.

• Completes other appropriate assignments made by the Assistant S&F Director and/or S&F Director.
• Attends staff meetings.
• Completes other appropriate tasks as assigned by the S&F Director.
• Communicates member comments and concerns to the Assistant S&F Director.

Qualifications

Education and/or Experience

• 1 year related experience preferred.

Licenses and/or Special Requirements

• CPR, AED, and First Aid certification preferred.
• Locker rooms are gender-specific.

Physical Demands and Work Environment

• Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling. 
• Frequent repetitive motions.
• Continuous standing and walking.
• The environment of the fitness center is warm and humid.
• Able to lift, pull, or push 50 pounds.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned. 

Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay.

All Employees Receive the Following Benefits:

• Potential Housing
• 401k
• 60% Discount on RFTA Bus Passes
• Restaurant Discounts
• Retail Discounts
• Free On-Site Parking
• Employee Meal, Golf, Tennis, and Gym Usage
• Employee Wellness

Salary : $24 - $26