What are the responsibilities and job description for the Dealership Operations Manager position at Southeastern Equipment Company?
Dealership Operations Manager
Location: Mansfield, Ohio
Full-Time | Exempt | Limited Travel (1520 days/year)
About the Role
Southeastern Equipment is seeking a driven and experienced Operations Manager to lead our Parts and Service departments and oversee the facility operations at our Mansfieldbranch. This role is vital in ensuring our machines are ready on time, customer satisfaction remains high, and financial targets are achieved.
You'll be responsible for leading a high-performing team, maintaining operational excellence, and working cross-functionally with Sales, Rental, and Product Support teams to drive results. If you're passionate about leadership, continuous improvement, and helping customers winwe want to meet you.
Responsibilities
Lead and manage Parts Manager, Service Manager, Technicians, and Yard Associates
Oversee day-to-day operations of parts and service departments
Ensure machines are repaired and prepped for sale to company standards
Drive departmental sales and profitability goals
Maintain 5S facility standards and ensure OSHA/EPA compliance
Support and collaborate with Sales, Rental, and Product Support Representatives (PSSR)
Foster a culture of accountability, safety, and teamwork
Handle escalated customer service concerns effectively
Monitor KPIs and implement improvements in performance and efficiency
Key Metrics You'll Own
Parts & Service Department Net Income (vs. budget)
Customer Satisfaction Scores (NPS/Feedback)
5S Facility Score (Target: 85%)
Budget Attainment
90% Performance Review Completion Rate
Qualifications
High school diploma or GED required; Bachelor's degree preferred
6 years of leadership/management experience in a related industry
Strong knowledge of parts and service operations (preferred)
Proven ability to manage budgets, drive KPIs, and develop teams
Excellent communication, time management, and customer service skills
Ability to lift up to 50 lbs and move frequently throughout the facility
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Our Culture
At Southeastern Equipment, our mission is simple: To help our customers win. We're driven by our values of Hustle, Thoughtfulness, Passion, and being Customer Focused. As part of our team, you'll experience a supportive environment committed to growth, innovation, and operational excellence.
What We Offer
Competitive compensation & performance incentives
Health, dental, vision & life insurance
401(k) with company match
Paid time off and holidays
Ongoing professional training and development
Apply Today
Ready to make an impact? Submit your resume.