What are the responsibilities and job description for the Service Writer position at Southeastern Equipment Company?
Service Writer Join the Team That Helps Customers Win
Location:Holt, Michigan ONSITE ROLE
Company: Southeastern Equipment Co.
Job Type: Full-Time | Exempt
Start Date: Accepting Applications Now
Effective Date:Hiring immediately 1-3 weeks
About the Role
Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about helping people and making sure things run smoothly? Southeastern Equipment is looking for a motivated, detail-oriented Service Writer to join our team and play a key role in delivering outstanding customer experiences.
You'll be the go-to person for customers bringing in their equipment for service. From greeting them with a smile to ensuring their needs are met efficiently and professionallyyou'll be right in the middle of the action, coordinating between customers, technicians, and parts.
What You'll Do
Welcome and assist customers in the service department
Listen carefully and document equipment concerns accurately
Explain service options, pricing, and timelines clearly and confidently
Schedule service appointments and assign tasks to technicians
Collaborate with the parts department to ensure timely repairs
Maintain detailed service records, invoices, estimates, and work orders
Monitor shop supply inventory and reorder as needed
Assist the Operations Manager with additional service tasks and projects
Keep communication flowing smoothly between all involved parties
Success in This Role Looks Like
Closing service jobs in 5 days or less
Helping techs achieve $19K in billed work per month
Hitting department income goals and 5S standards
Maximizing billed versus overtime hours
What You Bring
High school diploma or GED (technical training is a plus)
Experience in a service or equipment-related role is highly preferred
Strong communication and organizational skills
Comfortable working with inventory and computer systems
Willingness to become forklift certified
Ability to lift up to 50 lbs and work on your feet in a shop environment
Valid driver's license
Why Southeastern Equipment
We don't just work on equipmentwe build lasting customer relationships and help our clients succeed in the construction and related industries. At Southeastern Equipment, our mission is simple: Help our customers win. We live by our values of Hustle, Thoughtfulness, Passion, and Customer Focus.
When you join our team, you're not just getting a jobyou're building a career with a company that values people, quality work, and continuous improvement.
Apply Today
Ready to make a difference in a high-impact role? Submit your resume and let's talk.
Salary : $19,000