What are the responsibilities and job description for the Community Manager position at Spinnaker Real Estate Partners?
Position Title: Community Manager Reporting: Regional Property Manager
About Spinnaker Real Estate Partners LLC
Spinnaker Real Estate Partners LLC, based in Norwalk, Connecticut, is a prominent real estate company with a rich history in urban redevelopment and property management.
Throughout its history, Spinnaker has been involved in the acquisition, development, and redevelopment of over 4 million square feet of office, hotel and industrial space and thousands of multi-family units across the United States. Spinnaker's focus has been on creating vibrant, mixed-use communities that integrate residential, retail, and public spaces, often revitalizing underused urban areas.
Spinnaker Real Estate Partners LLC continues to grow and expand its team, hiring exceptional professionals to support its development activities.
The company emphasizes responsible building practices and aims to create communities that offer a high quality of life.
Position Summary
The Community Manager is responsible for overseeing the day-to-day operations of a residential property or community. This role requires a dynamic leader who can manage staff, maintain high occupancy rates, ensure resident/tenant satisfaction, and optimize property performance.
● Oversee all aspects of property operations, including leasing, maintenance, and resident services
● Develop and implement strategies to maximize occupancy and rental income
● Participate in the vendor selection and bidding process, ensuring cost-effective and high-quality service agreements for all maintenance operations
● Negotiate and manage service contracts with vendors and service providers, ensuring compliance with company standards, cost control, and quality of service
● Manage and mentor on-site staff, including leasing professionals and maintenance team
● Prepare and manage property budgets, including income and expense tracking
● Ensure compliance with all relevant laws, regulations, and company policies
● Maintain excellent relationships with residents and handle escalated issues or complaints
● Coordinate with vendors and contractors for property maintenance and improvements
● Analyze property performance metrics and implement strategies for improvement
● Conduct regular property inspections and maintain high standards of appearance and safety
● Collaborate with corporate teams on marketing initiatives and capital improvement projects
● Bachelor's degree in Business Administration, Property Management, or related field preferred
● Minimum 5 years of experience in property management, with at least 2 years in a managerial role
● Proven track record of successful property operations and financial performance
● Strong leadership and team management skills
● Excellent communication and interpersonal abilities
● Proficiency in property management software and Microsoft Office suite
● Knowledge of local landlord-tenant laws and fair housing regulations
● Real estate license and/or industry certifications (e.g., CPM, ARM) preferred
● Results-oriented with a focus on achieving financial and operational goals
● Proactive problem-solver with the ability to make decisive actions
● Strong customer service orientation
● Ability to multitask and prioritize in a fast-paced environment
● Adaptable and resilient in the face of changing market conditions
● Detail-oriented with excellent organizational skills
● Minimum 5 years in property management
● Experience managing a portfolio of similar size and type of properties
● Demonstrated success in improving occupancy rates and NOI
High school diploma or equivalent required, Bachelor's degree preferred