Administrative Assistant 1

Description

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Assistant 1, to help Iowa families successfully navigate and understand the importance of providing both financial and emotional support for their children. We are seeking an exceptional individual who is positive, and passionate about supporting families throughout their child support journey. As a valuable member of our office team, you will handle administrative duties as well as casework.

In this role, you will engage with customers who may have reservations about their child support obligations. Strong customer service skills and effective communication is vital to achieving the program’s goals. You will provide information, answer questions, and collaborate with human service agencies, attorneys, court clerks, sheriffs, employers, and other involved parties.

The position requires a highly motivated, organized individual with excellent written and verbal communication skills. To thrive in this position, you must possess the ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support. You must be proficient in Microsoft Office applications. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

Additional Responsibilities Include, But Are Not Limited To

• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Produce work that requires extreme accuracy.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Perform mathematical calculations needed to accurately reflect support obligations and balance computations.
• Provide complete and accurate program information when dealing with internal and external customers. Represent the Department in a professional, cooperative manner so CSS’s goals and credibility are maintained.
• Interact with employees and customers in a manner consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Work productively in a team environment; build, foster & maintain partnerships at a variety of levels.
• Accurately retrieve, upload and index mail from Electronic Mail System.
• write clear, concise, and accurate letters that are grammatically correct.
  
  

What We Provide

• Office located in downtown Cedar Rapids in a newly renovated historic building
• Within walking distance to multiple restaurant options
• Hybrid work environment after full training period and manager approval
• A growing and diverse team-focused environment
  
  

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Hours 8 am -4:30 pm, Monday – Friday
• Health, Dental and Vision Insurance Package
• IPERS Retirement package and option for deferred compensation
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation (with no cap on hours to carry over)Lo
• Sick Leave (with no cap on hours that can carry over)
  
  

Applicants may attach a resume/cover letter to the online application.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field.
• A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant
  
  

For additional information, please click on this link to view the job description .

Additional Qualification Requirements

• Position requires successful completion of a criminal background check to include FBI fingerprinting.
• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .