Office Assistant 3

Description

This recruitment will remain open until March 16, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on February 23 2024. It is in the applicant’s best interest to submit materials as soon as possible.

OIC CAREER OPPORTUNITY

The Office of the Insurance Commissioner (OIC) Office Support Unit is seeking a motivated and qualified individual to fill an Office Assistant 3 position. This position is assigned to the Operations Division, located in our Tumwater office.

This position staffs the front desk and will not be eligible for scheduled, recurring telework.

As a face of the agency and resource for your colleagues, you'll be greeting, welcoming, and directing staff and visitors as well as providing a variety of complex clerical assistance and support. Being able to work independently and simultaneously on competing tasks despite constant interruptions is necessary for this position. If you are skilled in, and enjoy, working efficiently and effectively with a variety of individuals, can maintain accuracy and maintain proper business etiquette, then this may be the position you've been searching for!

This recruitment may be used to establish a qualified pool of candidates for agency-wide Office Assistant 3 vacancies in the next sixty days.

If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team!

This is a Washington General Service position. The annual salary range for this position is $2,940 - $3,883.

AGENCY PROFILE AND VALUES

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry.

With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.

We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.

To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here.

BENEFITS OF WORKING FOR OIC

Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans, paid leave, and compensation benefits for you and your family.

Additional Benefits:

• 
  Wellness programs.
• Dependent care assistance.
• Washington State Employee Assistance Program.
• Federal Social Security and Medicare systems.
• Additional Leave; Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
• Deferred Compensation (supplemental retirement plan).
• Training and development opportunities, including tuition reimbursement.
• Program for Public Service Loan Forgiveness (if applicable)
• Free parking at our main office in Tumwater.
• A stable funding source that does not rely on the state's general fund.
• The fulfillment of public service.
• Excellent work-life balance.
• Flexible work schedules and telework opportunities.
• Commitment to diversity in the workplace and support one another with respect and trust.
• Free Thurston County Transit public transportation, or King County ORCA Transit pass for public transportation.

Duties

• Greet and assist customers in person and on the main reception phone, directing inquiries to the appropriate program or person.
• Maintain lobby security by ensuring staff and visitors are properly received and given appropriate access and badges.
• Act as point of contact for lost and found articles, reserving and checking out agency vehicles, and locating and reserving agency conference rooms.
• Assist and direct vendors and contractors who are providing a service to the building.
• Accept deliveries made to the reception desk by UPS, FedEx and legal messenger including accepting legal process on behalf of the agency and insurers.
• Manage business unit calendars and email boxes; respond to inquiries.
• Process Service of Legal Process (SOP) and Insurance Fair Conduct Act (IFCA) submissions.
• Serve as liaison and subject matter expert for SOP and IFCA inquiries.
• Provide clerical assistance to staff including formatting and proofreading documents, compiling meeting and training materials, sorting, printing, scanning, data entry, etc.
• Process incoming and outgoing agency mail including managing and discontinuing junk mail.
• Assist staff with mailing inquiries and needs.
• Inventory, process and organize agency office supplies and rooms.
• Prepare and submit supply purchase requests.

Qualifications

Required Qualifications:

• High school degree or GED.
• Two (2) years' clerical and customer service experience. (Clerical and customer service experience includes duties such as answering multi line telephones, greeting customers, taking orders or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and/or managing schedules or calendars, in a office setting.) An Associate's degree or higher may substitute for one year of clerical/customer service experience.
• Ability to type/input 40 words or more per minute.
• Ability to relocate objects weighing approximately 35 lbs.
• Basic skill level in Microsoft Word, Excel, and Outlook.

• Additional years’ experience in reception and/or in-person customer service contact.
• Experience providing assistance and resolution to customers regarding inquiries, complaints, or problems in a helpful and professional manner in person, on the phone, and in writing.
• Experience using a multi-line telephone system.
• Experience performing mailroom functions such as opening, sorting, and delivering mail.
• Intermediate to Expert user of Microsoft products (Word, Excel, and Outlook).

Supplemental Information

How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.

Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.

General suggestions for creating a good application:

• 
  Typing Speed: To determine your typing speed go to: TEST

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.
• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
• Make sure your application reflects your best writing.

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with OA3 – Veteran Status in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or careershelp@des.wa.gov.