IT Network and Telecommunications - Journey (Aberdeen)

Job Title: IT Network and Telecommunications – Journey (Aberdeen)

Location: Grays Harbor County – Aberdeen, Washington (On-Site)

Closes: January 1st, 2024

Salary: $6,806.00 - $9,154.00 Monthly

The Opportunity:

This position will support our new Stafford Creek facility in Aberdeen, Washington. As such, this position is responsible for the oversight of approved mobile devices and management of devices using the mobile device management software (MDM) to ensure security configuration, troubleshooting, setup, activation, suspension, sanitization and disposal for 4500 wireless devices within DCYF. This position supports the telephony voice systems for the agency. This includes but not limited to desk phones, cell phones, voicemail systems and call center systems.

Some of what you will get to do:

• Responsible for the purchasing and oversight of approved mobile device.
• Setup and troubleshooting issues for mobile devices.
• Serves as the primary point of contact for the distribution and setup of mobile devices.
• Install, configure, activate and update hardware, software and peripheral equipment for telecommunication systems.
• Review, diagnose, troubleshoot, research and resolve customer IT reported incidents, services requests and access requests.
• Provides IT telecommunications guidance and consultation.
• Performs end-user training and support of desk phones and mobile devices.
• Plans, coordinates and schedules work with staff and vendors.

Required Qualifications:

• Six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• Associate degree and 4 years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming.

OR

• A bachelor’s degree and 2 years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

Desirable/Preferred Qualifications:

• Experience working in an agile environment
• Knowledge of DCYF public disclosure, adoption and discovery policy and processes.
• Experience in Mobile Device Management.
• Experience in Disaster Recover Planning and Implementation.
• Experience in Microsoft Windows operating systems, Microsoft Office productivity software

How do I apply?

Complete your applicant profile on careers.wa.gov and attach the following documents:

• Current resume detailing experience and education.
• Letter of Interest.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

This position is included in the supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE).

For more information: https://wfse.org/. For more information about this position or if you need an accommodation throughout the application/interview process, please contact Cole Alford at cole.alford@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing, or completing your application, call NEOGOV toll-free at (855)524-5627 or email support@neogov.com.

Salary : $6,806 - $9,154