What are the responsibilities and job description for the License Permit Program Associate - Project/Project Employment - Three Openings! position at State of Wisconsin?
Introduction
The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.
What We Are Looking For: We are looking for three customer service focused individuals who wants to be part of a collaborative team that performs licensing support functions for various assigned licensing areas regulated by the Department of Safety & Professional Services.
Where We Are Located: After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 3 days per week. All employees working a hybrid work schedule are still expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.
What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Position Summary
Duties
These positions will perform licensing support functions for various assigned licensing areas regulated by the Department. These positions will work directly with the public in the application and renewal process and provide regulatory information. Some of these duties include:
This position is in schedule-range (02-11) with an hourly rate of $22.31. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
This classification is temporarily approved for a $3.00 per hour add on through the 2025-27 Compensation Plan.
Job Details
Wisconsin Residency Is Required For Project/project Positions.
These project/project positions have been authorized through June 26th, 2027 or until the funding is no longer available, whichever comes first.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.
This state agency does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Qualifications
Minimally qualified candidates will have experience with all of the following:
Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.
This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Chanda Kaz at chanda.kaz@dot.wi.gov or 608-267-2837.
Deadline to Apply
The deadline to apply is 11:59PM CST on February 3rd, 2026.
The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.
What We Are Looking For: We are looking for three customer service focused individuals who wants to be part of a collaborative team that performs licensing support functions for various assigned licensing areas regulated by the Department of Safety & Professional Services.
Where We Are Located: After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 3 days per week. All employees working a hybrid work schedule are still expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.
What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
- Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
- Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
- A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
- An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
- Well Wisconsin Wellness Program
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
- Use this Total Rewards Calculator to see the total value of our competitive benefits package!
Position Summary
Duties
These positions will perform licensing support functions for various assigned licensing areas regulated by the Department. These positions will work directly with the public in the application and renewal process and provide regulatory information. Some of these duties include:
- Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
- Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
- Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
- Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
- Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
- Reviewing, sorting, printing, sending, and scanning Division mail for credential processing.
- Assist with payment processing of credential application fees.
- Provide customer support at the walk-in counter and via phones.
- Other in office duties as assigned.
This position is in schedule-range (02-11) with an hourly rate of $22.31. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
This classification is temporarily approved for a $3.00 per hour add on through the 2025-27 Compensation Plan.
Job Details
Wisconsin Residency Is Required For Project/project Positions.
These project/project positions have been authorized through June 26th, 2027 or until the funding is no longer available, whichever comes first.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.
This state agency does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Qualifications
Minimally qualified candidates will have experience with all of the following:
- Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
- Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.
- Experience performing work independently with little to no supervision such as, setting and adjust priorities, managing workload to meet deadlines, troubleshooting problems, and ensuring accuracy and compliance with established standards.
- Experience with administrative licensure or permit review activities.
- Experience interpreting statues and administrative codes.
- Experience identifying and/or recommending the need for new or revised processes or procedures to ensure efficiency.
- Experience with application processing (eg., reviewing, approving, denying, etc.).
Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.
This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Chanda Kaz at chanda.kaz@dot.wi.gov or 608-267-2837.
Deadline to Apply
The deadline to apply is 11:59PM CST on February 3rd, 2026.
Salary : $11 - $22