What are the responsibilities and job description for the Resort Housekeeping Manager position at Still Waters Resort?
Primary responsibilities include the efficient and effective operation of the Housekeeping Department to the highest standards and guest satisfaction. The ideal candidate will be detail-orientated and forward-thinking. The Housekeeping Manager supervises and oversees the daily performance and appearance of the property via direction and supervision of the housekeeping team with a critical eye for detail, training, and enforcing standards of excellence while developing a cohesive team with a can-do and guest-first attitude.
ESSENTIAL FUNCTIONS
Coach & counsel team members to ensure that all policies, procedures, and standards are being maintained. Where policies, procedures, and standards are missing or can be improved, create thought out options and submit to the Operations Manager for approval.
Personally inspects rooms to ensure quality and accountability.
Carefully monitors and reviews payroll of all employees and contractors. Turns in adjustments, hours, and invoices after ensuring accuracy, to payroll within the payroll deadlines.
Daily walk-through of the property; effectively follow-up on any findings, gain agreement on a written action plan; follow-up on individual's performance to the action plan as necessary.
Personally conduct daily quality checks, remediation, and subsequent training for Housekeeping associates with full documentation in accordance with Company Policy and Standards.
Have a solid plan for daily requirements to be completed in your absence, such as days off and vacation time. All responsibilities must be completed so delegation is essential.
Enforce Housekeeping cost controls, determine cost-effective methods to increase productivity, ensure operating supplies necessary for the optimum guest experience are available.
Conduct documented daily shift-meetings with all Housekeeping staff; communicate standards of cleanliness, review comments and reviews, department goals, and celebrate achievements to build morale and team spirit.
Organize and document all daily assignments. Reconciliations and supporting documents must be turned in daily and a copy kept for Housekeeping records.
Maintain, organize, and control inventory of guest and housekeeping supplies and linen; order replacement of supplies and equipment as needed.
Ensure excellent communication and follow-up.
Have a working knowledge of OSHA in the workplace.
Perform other duties as needed to ensure the smooth operation of the property.
POSITION QUALIFICATIONS/REQUIREMENTS
Prior Housekeeping and supervisory experience required.
Must be a hands-on manager.
Must be organized and detail-oriented.
Individual must have a great deal of flexibility in schedule to accommodate business needs. Must be available on weekends.
Experience in a Condo-property setting preferred.
Experience with Property Management Systems preferred.
Salary : $34,100 - $43,200
