What are the responsibilities and job description for the Bilingual Medical Intake Specialist position at Strategic Staffing Solutions?
Location: Detroit, MI (Work from home; Must be Local)
Duration: 12 Months
Role Type: W2 Contract Engagement
Work Hours: Primary M-F, 8-5
*Schedule will include rotating Saturday's, holidays and overtime as needed.
Required Skills and Experience:
- Minimum of 2 years of experience in a healthcare, insurance, or related field
- High school graduate and college or university experience
- Medical terminology knowledge or a medical background is required
- Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures
- Customer service experience is required
- Strong phone skills with experience handling inbound and outbound calls
- Experience with healthcare management software and databases
- Excellent verbal and written communication skills
- Ability to explain complex information in a clear and concise manner
- Strong problem-solving skills with the ability to analyze data and identify trends
- Attention to detail and accuracy in all work
- Ability to work collaboratively with cross-functional teams
Highly preferred:
- Bi-Lingual/Spanish
- Two years of college or associate level degree equivalent
- Experience with providing high quality, provider focused servicing to facilities and doctor
- Work collaboratively as a team member with peers and nurses
- Effectively engage over the phone via both inbound and outbound with providers
- Process provider requests as needed
- Acts as providers first trusted source for UM Prior Auth programs
- Assign faxes to designated staff
- Process requests for compliance inquiries
- Access various UM department mailboxes and voicemail as needed
- Ability to function independently
- Critical Thinking
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