Spa Operations Manager

The Spa Operations Manager position requires a passion for the industry, keen customer service skills, and knowledge of employee relations while managing a busy environment. This position will effectively work with the Leadership team to develop and continually improve the Spa, Salon, Fitness & Pool environment. The Spa Operations Manager's primary objective is the smooth daily operation of the spa, retail, fitness & pool departments to better service our team and guests while continuously looking for ways to exceed expectations and maximize revenue. They act as the primary point of contact for all guests and staff in the absence of the Spa Director and will maintain a positive attitude and professional appearance and contribute toward a quality work environment.

Duties & Responsibilities:  

• Regularly attend, participate in and support training and staff meetings for the Spa Department and Sun Valley Resort
• Trains and follows the company’s safety and emergency procedures.
• Creates a learning environment by supervising all ongoing education and training
• Manages and understands the reservation system effectively and operates the POS system with consistency and efficiency
• Develops and schedules indoor & outdoor Spa, Fitness and Pool related activities.
• Assist with onboarding program including interviewing, hiring, new hire orientation, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Manages schedules and assists supervisors/leads in supervising attendants and receptionists
• Supervises three subordinate supervisors who supervise service providers, receptionists and attendants.
• Assists in creating the annual budget for the spa, fitness & pools, conducting inventories and maintaining adequate supplies for operations regularly, including professional, retail and linen inventories.
• Creating purchase orders (within budget parameters) for all spa, fitness and pool operational supplies, including placing orders, receiving shipments, and accurately recording into the inventory software system
•  Other duties as assigned

Qualifications:

• Proficient with Microsoft Word and Excel preferred. 
• Ability to be efficient, productive in a fast-paced environment, detailed-oriented and can multi-task
• Motivated, self-starter with the ability to lead and inspire a diverse team
• Must be enthusiastic and possess exceptional communication, guest service, interpersonal and problem-solving skills with colleagues, management and guests.
• Ability to interpret financial statements and adjust operations to achieve financial goals
• Knowledgeable of department services and products
• Experience creating purchase orders, reviewing time punches for staff, and managing and submitting payroll
• Leadership experience required 
• Must be able to speak, read and write English