What are the responsibilities and job description for the Implementation Specialist/Senior Field Service Engineer – Server & Hardware Support position at Suncap Technology?
Location: Memphis TN (Onsite)
Duration: 2 months
- Flexible schedule, must be willing to support after hours and weekend and Holiday schedules
Scope:
- Resource needs to be comfortable on the HW repair side. As they looking for actual FSE support
- Experience having hands inside the server, replacing parts.
- They need to have enough experience, where they are confident in their skills to support.
- Prior Dell FSE experience a HUGE plus.
Key Responsibilities:
- Ticket management/Tracking
- Good problem-solving skills
- Great customer service and communication
- Ability to work well within a team
- Be able to lift 65 pounds
- Be able to work while on a ladder
- Great attention to detail
- Work in a fast-paced environment
Requirements:
- Nvidia GPU/NIC experience is a plus
- Basic Network experience
- Experience reading Linux logs
- Strong Customer communication skills, both verbal and written - Ability to work well within an onsite team in a dynamic environment
- Ability to work well within an onsite team in a dynamic environment
- Flexible schedule, including ability to support after hours and/or weekend schedules
