What are the responsibilities and job description for the Bike Barn Manager position at Sunriver Resort?
Overview:
The Bike Barn Manager is responsible for the overall successful operation of the Bike Barn. The Bike Barn Manager provides leadership, guidance and supervision to the Bike Barn staff. S/he will assist in maintaining the AAA Four Diamond Standards.
The Bike Barn Manager will always conduct themselves in manner which supports Sunriver Resort’s Core Values: Trust, Open & Honest Communication, and Commitment.
The Bike Barn Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities:
Come join Sunriver Resort, one of Oregon's Top 100 Best Companies to work for! Be part of a genuine culture and enjoy the many great benefits and perks that include, but are not limited to: A robust health insurance package, 28 days of Paid Time Off within your first year, 401k with company match, and free/discounted recreation and food & beverage perks!
The Bike Barn Manager is responsible for the overall successful operation of the Bike Barn. The Bike Barn Manager provides leadership, guidance and supervision to the Bike Barn staff. S/he will assist in maintaining the AAA Four Diamond Standards.
The Bike Barn Manager will always conduct themselves in manner which supports Sunriver Resort’s Core Values: Trust, Open & Honest Communication, and Commitment.
The Bike Barn Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
- Performs all functions of the bike rental process; cashier, bike selection and informs guests of safe handling of bikes
- Provides general resort information to guests and up sells other resort services and amenities to guests
- Provides prompt follow-up to all guest concerns
- Responsible for development, implementation and coordination of bike-based activities to maximize guest service and profitability
- Provides overall direction and coordination of bike tours
- Responsible for management of rental fleet inventory
- Orders within budgeted guidelines; bicycle fleet, trailers, and equipment and creates record keeping system to assure quantity and quality needs
- Maintains rental fleet in good working condition
- Performs repairs on bikes as needed and does routine maintenance to ensure safety of the fleet
- Ensures facilities are operated safely, efficiently and professionally at all times
- Monitors shop and equipment on a regular basis to ensure that rental equipment, facility and grounds are secure and in the best condition possible, and safe for use by guests and staff
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Files appropriate reports for all safety incidents
- With the assistance of the Director of Retail and Recreation; prepares, monitors, and controls budget of expenditures and projected revenues
- Responsible for the achievement of department goals and objectives
- Works with HR to recruit and hire staff, attends hiring fairs
- Completes all new hire, termination paperwork and performance appraisals
- Utilizes labor management tools to schedule and control labor costs
- Responsible for the coaching and counseling of team members
- Recommends discipline and/or termination when appropriate
- Supervises the performance, attendance, attitudes, appearance and conduct of Bike Barn team and maintains a strong morale and spirit throughout team while empowering them to exceed service standards
- With the assistance of Director of Retail and Recreation, designs and implements training programs
- Prepares and conducts staff meetings on a regular schedule
- Attends appropriate resort, division and department meetings including monthly safety trainings
- With the assistance of Director of Retail and Recreation, create and develop resort recreational activities and programs and source needed supplies
- Facilitate resort recreational activities with proper staffing levels to ensure safety of guests
- Interacts with resort staff in a professional manner, assisting other departments as necessary
- Acts with responsibility towards all company property, supplies and equipment.
- Maintains a professional appearance. Follows all Sunriver Resort dress code standards
- Performs other duties as assigned
- High school diploma or equivalent required
- At least two years supervisory experience required
- At least three years of rental business experience required, preferably with bikes
- Prior hospitality experience preferred
- Must be CPR and First Aid certified, or willing to obtain certification once hired
- Must be open to travel for bike mechanic certification course, if not currently certified
- Must have valid Oregon drivers license and meet company driving standards