What are the responsibilities and job description for the NOC Technician position at Synectics Inc.?
Description
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
- Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations.
- This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
- Monitor and maintain computer networks and systems
- Ensure stability of telecommunications infrastructure
- Respond to network alerts and troubleshoot issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers
- Maintain records of outages and quality control
- Execute incident response for remote/cloud operations
- Manage ServiceNow Incident, Change, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve incidents within SLA timelines
- Collaborate with SMEs for complex troubleshooting
- Provide customer-facing support via phone, email, and portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
- Network monitoring and response
- Technical support
- Outage support
- Work independently
- Deliver technical troubleshooting
- Schedule 2: Mon, Tues ( off Wednesday) Thurs - Fri, 7:00 AM - 5:30 PM CST
- Strong knowledge of IP networking and protocols
- Experience with network monitoring tools
- 1 years troubleshooting IP connectivity and hardware errors
- Proficiency in VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Strong analytical and documentation skills
- Ability to perform under pressure and respond quickly
- Experience in Network Operations or Telecom
- Certifications: Network , Cisco CCST/CCNA
- ITIL Certification
- Experience with AWS Cloud surveillance
- Excellent verbal & written communication
- Experience in Call Center or NOC (24/7 operations)
- ServiceNow
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.