What are the responsibilities and job description for the Personal Lines Manager position at Synectics?
RESPONSIBILITIES
- Manages the operations of the agency branches creating an environment of integrity, growth, profitability, professionalism, quality, and exceptional customer service. Has direct responsibility for all Personal Lines branch office personnel and functions.
- As a member of the Middle Management Group participates in the development of strategies to accomplish and support the personal lines department's business plan objectives
- Oversees and manages the daily Personal Lines branch operations, with scheduling of employees; and provides leadership at regularly scheduled meetings. Resolves routine customer and personnel problems
- Maintains good working relationships with the insurance companies and other distributors of insurance products.
- Assists in reviewing and updating Business Continuity Plan, Agency Procedures, and Job Descriptions on an annual basis; implement Personal Lines Process Improvement initiatives.
- Schedule and coordinate process improvement team meetings to improve company or agency changes, workflows or issues.
- Approve timecards for all Personal Lines employees.
- Attends appropriate internal and external meetings relating to banking, marketing and insurance .
- Participates in the selection of new employees.
- Makes routine employment decisions, reviewing performance recommendations for branch staff.
- Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques. Must be familiar with and follow agency E & O Guidelines
- Review branch exchange accounts quarterly.
- Work with external consultants, vendors and insurance carrier representatives to select training programs and resources for agency staff.
QUALIFICATIONS