What are the responsibilities and job description for the Operations Coordinator position at Syracuse University?
Job #
040646
Department Code
22605-4417
Department
College of Professional Studies
Job Title
Operations Coordinator
Location
Syracuse, NY
Pay Range
$17.79 - $20.28
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S3
FLSA Status
Non-exempt
Hours
8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through the College of Professional Studies at Syracuse University. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures.
Qualifications
- Associate’s degree required
- Bachelor’s degree preferred.
- Two (2) plus years of office/administrative experience required, preferably in an academic environment.
- Knowledge of the University’s policies and procedures, Rules and Regulations required, as well as School/College interpretation, and the ability to work with them all.
Job Specific Qualifications
- Bachelor’s degree preferred.
- Ability to utilize all available technology including but not limited to: OnBase, PeopleSoft, CollegeNet, DegreeWorks.
- Strong customer service skill set, problem-solving skills, and detail-oriented administrative skills.
Responsibilities
- Manage and maintain both online and physical student records, primarily in PeopleSoft, OnBase, & DegreeWorks. This includes processing matriculations of new students, petitions, IUT’s, transfer credit, declarations, exceptions, FERPA Regulation forms, other student services related documents. Responsible for maintaining the accuracy of student record keeping.
- Manage OnBase processes pertaining to student record keeping. This includes scanning and indexing documents, maintaining and converting records, and development of new workflows. Provide guidance for colleagues on navigating OnBase, PeopleSoft, and other relevant systems.
- Assist with implementation of new projects/systems/processes/training. Develop and maintain instructional/training documentation for colleagues and relevant constituents. Manage content updates to student resources and staff training resources.
- Serve as a primary point of contact for student correspondence within the Office of Online Student Success, particularly via phone and email. Coordinate appropriate phone tree, general office email coverage, shared calendars, and usage for all Online Student Success team members.
- Perform continual follow-up and refinement to ensure precise tracking of student records. Develop and maintain reporting systems to support tracking. Execute systematic maintenance/auditing of student records.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
About Syracuse University
Syracuse University is a private research university, with over 14,000 full-time undergraduate and over 4,000 full¬time graduate students representing the 50 states and 124 foreign countries. Founded in 1870, it is home to 11 schools and colleges offering undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Human Services and Health Professions, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts. Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000 and offers many social, cultural, and recreational options, including parks, museums, festivals, a symphony orchestra, professional regional theater, and numerous malls and movie theaters. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites and wineries along the Finger Lakes to biking trails along the Erie Canal. According to the latest edition of the Places Rated Almanac, Syracuse ranks in the top 10% of Best Places to Live.
EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of veteran support through education, transition, and hiring. Syracuse University was ranked #1 in New York State and 17th in the nation at the end of 1947 in veteran enrollment as a result of participating in the Serviceman’s Readjustment Act of 1944 – the original GI Bill. Today, SU is strongly committed to the Yellow Ribbon Program which is a provision of the Post 9/11 GI Bill to assist in tuition educational benefits and other support. In addition, SU provides a career path for veterans to become Syracuse University employees.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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