What are the responsibilities and job description for the Helpdesk Agent position at System One?
System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a remote work model, in support of our client in Lynchburg, VA. The first several weeks of work will be onsite training, shifting to a remote work model subsequently. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered.
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.
Responsibilities:
Ideal Background
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.
Responsibilities:
- Provides Help Desk support to customers for all areas related to Information Systems.
- Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
- Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
- Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
- To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Ideal Background
- General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
- Ability to use Help Desk software.
- Working knowledge of current corporate PC-based desktop environments.
- Ability to gain knowledge of total IS responsibilities and contacts.
- Be familiar with the company’s safety and health policy and program.