What are the responsibilities and job description for the IT/Database Support Coordinator position at System One?
IT/Database Support Coordinator
The IT/Database Support Coordinator provides technical support for internal staff, contractors, and client-facing systems. This role manages helpdesk operations, supports onboarding, and maintains the company’s internal database built on the Mendix platform. The position requires strong troubleshooting skills, the ability to learn new software quickly, and effective collaboration with internal IT teams.
Responsibilities:
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The IT/Database Support Coordinator provides technical support for internal staff, contractors, and client-facing systems. This role manages helpdesk operations, supports onboarding, and maintains the company’s internal database built on the Mendix platform. The position requires strong troubleshooting skills, the ability to learn new software quickly, and effective collaboration with internal IT teams.
Responsibilities:
- Serve as the primary helpdesk contact, providing technical support via phone, email, and in person.
- Set up new employees, including laptop, peripherals and client system configuration through remote or in person onboarding.
- Partner with Account Support and Recruiting to conduct new hire orientation calls.
- Troubleshoot technical issues or route inquiries to appropriate resources.
- Manage and document helpdesk tickets to ensure timely resolution.
- Maintain and update the company’s Mendix-based internal database, including user changes, reporting, and feature/support requests; develop into a Mendix subject matter expert within 18 months.
- Support corporate IT with local office needs and escalate issues when required.
- Create training materials for internal and client procedures.
- Research and recommend IT equipment and procurement options.
- Collaborate with departments to understand technology needs and provide solutions.
- Act as a liaison with client contacts for system access, new rollouts, and software/equipment inventory management.
- Strong troubleshooting abilities across hardware, software, networking, and operating systems.
- Clear written and verbal communication.
- Ability to learn new technologies quickly in a fast-paced environment.
- Strong documentation and organizational skills.
- Ability to multitask and prioritize effectively.
- Working knowledge of IT security principles.
- Commitment to ongoing skill development and staying current with technology trends.
- Experience with database management; Mendix or other low code platforms preferred.
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