What are the responsibilities and job description for the Patient Financial Services Specialist position at Tampa Family Health Centers?
This is a Remote Position
Position Summary
The Patient Financial Service Specialist is responsible for providing exceptional support to patients and healthcare providers using the EPIC system. This role involves handling inquiries, resolving issues, and ensuring a positive patient experience. The specialist will work closely with various departments to maintain high standards of customer service and optimize the use of the EPIC system, including managing Work Queues (WQs).
Essential Duties & Functions
- Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Work Queues (WQs) Management: Monitor and manage Work Queues to ensure timely resolution of tasks and issues.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the patient’s account
- Training and Education: Provide training and support to users on the effective use of the EPIC system.
- Collaboration: Work closely with RCM team and Operations to ensure seamless support and service delivery.
- Reporting: Generate and analyze reports on customer service activities, identifying trends and areas for improvement.
- Communication with Leadership: Regularly communicate with leadership to report trends, issues, and potential system optimization opportunities.
Required Education, Certifications, Licenses, & Training (minimum requirements)
- High School Diploma or Equivalent.
- EPIC Certification preferred
Required Years of Experience (minimum requirements)
- Minimum of 2 years of experience in healthcare customer service
Required Knowledge, Skills, and/or Abilities
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using the EPIC system.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and accuracy.
- Ability to interpret insurance correspondence, remittance, etc., and communicate clearly to responsible party.
- Ability to work independently and as part of a team.