What are the responsibilities and job description for the Sales Fulfillment Coordinator position at Taylor Commercial Foodservice LLC?
Description
Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125 countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.
Competitive salary with bonus opportunity, shift premium offered, plus full benefits package including tuition reimbursement, medical, dental, life, AD&D, and 401(k) plan.
BASIC FUNCTION:
Responsible for domestic customer support related to order processing, activities, and initiatives as assigned.
ESSENTIAL DUTIES:
1. Process units and parts orders from domestic distributors, KES, and customers as assigned.
2. Build & maintain strong relationships with international distributors, KES, and customers as assigned. This includes providing a high level of customer service through e-mail correspondence, Microsoft Teams, and telephone.
3. Liaison between domestic sales team, distributors, customers, and factory staff members.
4. Acts as advocate for international distributors, KES, and customers with the ability to communicate clearly and concisely.
5. Determines method of transportation.
6. Provides back-up support to other team member as required, may require overtime and/or occasional Saturday (domestic & international).
7. Financial goals as established by Taylor’s leadership
What we’re looking for:
· The need for speed. You are flexible and love to work in a fast-paced environment.
· Strong communication is the key ingredient to success. You are a strong communicator who is comfortable asking questions. You understand the value of communicating both written and verbal regardless of the message.
· Collaboration is your philosophy. Working with cross functional teams brings you energy. You are a great listener with the ability to ‘read the room’ and non-verbal cues with strong interpersonal skills Making friends is how you get business done.
· Passionate about customers. The first thought each morning is How can I help you? Customers drive the business and recognize the importance of the customer.
· Integrity and ethics are in your DNA. Always vigilant on doing what’s right. Asking questions if something doesn’t seem right and continually improving those skills. Ensuring that the Company upholds its value of integrity is how you go through your day.
· I love reaching goals! Understanding performance standards including company metrics, individual and team KPIs drive my decisions and activities. It drives me crazy when I don’t know my role in the big picture and how I fit into the whole company.
You’ll Fit in Ideally if You Are or Have:
1. Experience in high-paced customer service environment
2. Exhibit high level of customer service philosophy and skills
3. Leadership skills and background
4. Strong communication skills – internal and external
5. Strong organization skills
6. Flexible and ability to respond to high-paced environment
7. Self-motivated with ability to work on own and in a team environment
8. Working knowledge export documentation and international trade process
Requirements
POSITION REQUIREMENTS:
· High School Diploma – BA or BS in business or foreign language a plus
· 2-3 years of Customer Service Representative (CSR) experience, preferably Manufacturing
· Strong Microsoft Power BI, Word, Excel, Outlook, ERP and Office skills
Salary : $44,700 - $56,600