What are the responsibilities and job description for the Member Advocate - Customer Service Representative position at TDC Brand?
The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company. In this customer-centric role, you will be empowered to provide best-in-class member experiences during every interaction. This is a hybrid opportunity at our Napa, CA office.
About The Doctors Company
The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The Doctors Company is proud to be Certified™ by Great Place to Work®.
Qualifications
- One to three (1-3) years of related customer service experience
- Bachelor’s degree preferred
- Excellent phone and written communication skills
- Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
- Proficiency in use of phone systems
- Ability to accurately type a minimum of 40 WPM
Salary Range: $42,390 - $52,365
Main Responsibilities
- Provide superior customer service, as the initial point of contact for the insured
- Proactively anticipate caller’s needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
- Proactively follow through on customer commitments
- Use skills learned in training to increase professional performance in the areas addressed in the training
- Ensure all processing activities are accurately completed
- Adhere to assigned schedule and proactively communicate any modifications needed to management
- Perform other assignments as requested and directed by management
Salary : $42,390 - $52,365