What are the responsibilities and job description for the Member Advocate - Customer Service Representative position at The Doctors Company?
The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company. In this customer-centric role, you will be empowered to provide best-in-class member experiences during every interaction.
This is a hybrid or remote opportunity depending on the final candidate’s location from the company's offices in Napa, CA or East Lansing, MI.
About The Doctors Company
The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The Doctors Company is proud to be Certified™ by Great Place to Work®.
Qualifications
- One to three (1-3) years of related customer service experience
- Bachelor’s degree preferred
- Excellent phone and written communication skills
- Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
- Proficiency in use of phone systems
- Ability to accurately type a minimum of 40 WPM
Salary Range: $42,390 - $52,365
Main Responsibilities
- Provide superior customer service, as the initial point of contact for the insured
- Proactively anticipate caller’s needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
- Proactively follow through on customer commitments
- Use skills learned in training to increase professional performance in the areas addressed in the training
- Ensure all processing activities are accurately completed
- Adhere to assigned schedule and proactively communicate any modifications needed to management
- Perform other assignments as requested and directed by management
Experience
Required- 1 - 3 years: Customer Service Experience
Education
Preferred- Bachelor's or better
Salary : $42,390 - $52,365
