Voice Technician

TEKsystems is seeking a Voice Technician for at least a six month contract with a Fortune 500 company locally in Oshkosh. This role will be on site and requires candidates to be local to Oshkosh or greater Northeastern Wisconsin footprint.
Top Skills' Details:

• Proficient in Avaya phone system (version 8) configuration and troubleshooting
• Experienced in Avaya contact center, agent, and communicator provisioning
• Capable of performing basic server maintenance tasks

Secondary Skills - Nice to Haves:

• Cisco Call Manager
• Phone system
• Telecommunication
• Ticketing system
• Routing

Job Description: Qualified candidates will have knowledge of Cisco Call Manager and Cisco UCCX contact center and experience with cloud-based SaaS phone and contact center solutions.
Daily Responsibilities:

• Providing day-to-day operational support and troubleshooting for the network environment (Cisco, Avaya) across voice gateways, virtualization, unity connection, PBX, and more
• Foundational understanding of telephony fundamentals - architectures, models, protocols, IP addressing, basic router/switch configurations, network security, voice router, gateway configuration and support
• Conducting triage and resolution of voice & network issues and outages
• Working on small projects and operational tasks
• Communicating and coordinating with stakeholders for voice-related service affecting activities
• Learning and adopting new technologies and best practices across telephony, CCaaS, UCaaS, Cloud PBX, AI, and process improvement
• Continuously monitor and analyze voice network traffic usage. Troubleshooting, gateways, cloud, servers, network, configuration, monitoring
• Backup and work in tandem with the current full-time Avaya support person
• Responsible for tasks such as changing call trees, investigating call logs, handling user requests (e.g., headset shipments, voicemail and password resets), and working with the Avaya vendor to resolve major system issues

Qualifications:

• Proven experience with Avaya phone systems and contact centers
• Knowledge of Cisco Call Manager and Cisco UCCX contact center
• Experience with cloud-based SaaS phone and contact center solutions
• Strong understanding of telephony fundamentals and network configurations
• Excellent troubleshooting and problem-solving skills
• Ability to work on small projects and operational tasks
• Strong communication and coordination skills

Please apply directly for more details.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Feb 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.