What are the responsibilities and job description for the User Services Administrator position at Tetra Tech?
Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.
Apply today and join the company that is Leading with Science®.
Your Role:
- Provides support to end users on a variety of issues with excellent customer service.
- Identifies, researches, and resolves technical problems.
- Assists in the installation, maintenance, and general support of systems and applications.
- Responds to telephone calls, emails, and personnel requests for technical support issues.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
Qualifications:
- May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area.
- Previous phone support experience.
- Experience installing and troubleshooting desktop and laptop operating systems and applications.
- Ability to work independently and to prioritize tasks which may come from many different customers.
- Excellent customer service record with the ability to professionally assist customers in person and over the phone.
- Knowledge and ability to troubleshoot technical issues for desktop/laptop/software.
- Demonstrate strong communication and documentation skills with the ability to explain technology from internal customer’s perspective to provide in-depth how-to training and documentation.
- Knowledge of basic computer hardware, Windows 7/10, file permissions, cybersecurity prevention and remediation, and cloud services management and usage, including SharePoint, and Office 365.
- Ability to handle level one Oracle issues.
- Ability to work independently and to prioritize according to the enterprise’s needs.
At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations that are mandated by local, state, and federal authorities as well as project requirements.
About Tetra Tech:
Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
Twitter: @TetraTechJobs
Facebook: @TetraTechCareers
Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech’s core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.
Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.
Salary : $48,400 - $61,300