What are the responsibilities and job description for the Order Management Team Lead position at TFP Tyco Fire Products Lp?
Build your best future with the Johnson Controls team As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive wages Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities Outstanding resources with encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do As an Order Management Team Lead, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. Part of your day-to-day tasks include: Team Lead role will aid in the following: Daily management of orders/team fulfillment Monitor inventory levels to have order ship from the proper warehouse Manage backorders Maintain ship dates Manage order cancellations quickly Answer calls and handle escalation calls prior to supervisor interference Handle customer questions concerning shipments, backorders, escalations etc. when supervisor is out of office Fill in for supervisor role when applicable Daily CCC boards/team huddles Lead backlog order huddle with outside teams Maintain KPI measurements and lead team improvements New hire onboarding lead and designated trainer What you will need Required Problem solving Agile – work in fast paced environment with quickly changing priorities Able to manage tasks effectively Active Listening skills CRM experience with Salesforce.com, ERP: SAP Attention to Detail Microsoft Office Suite experience Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
