What are the responsibilities and job description for the Manager Workforce Development position at The Centers?
About The Centers
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
The Workforce Manager is responsible for overseeing daily operations and supervising staff to assist individuals in meeting contracted benchmarks, including finding and retaining employment. This role supports El Barrio's mission to prepare unemployed and underemployed individuals for promising career paths while helping employers build and retain a productive workforce. The Workforce Manager is tasked with building a cohesive, quality-driven team and supervising staff in their daily job activities, ensuring that each team member's work positively impacts the entire team.
Duties & Responsibilities.
Job Qualifications
Core Competencies
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
- Choice of medical and dental plans
- Health Savings Account
- Flexible Spending Account for Health and Dependent Care
- Vision
- Support for continuing education and credential renewal
- Life Insurance
- Retirement Savings (401k) with a company contribution
- Mental Health Support
- Employee Assistance Program
- Calm Subscription
- Short and Long term Disability
The Workforce Manager is responsible for overseeing daily operations and supervising staff to assist individuals in meeting contracted benchmarks, including finding and retaining employment. This role supports El Barrio's mission to prepare unemployed and underemployed individuals for promising career paths while helping employers build and retain a productive workforce. The Workforce Manager is tasked with building a cohesive, quality-driven team and supervising staff in their daily job activities, ensuring that each team member's work positively impacts the entire team.
Duties & Responsibilities.
- Coordinates and implements job processes that align with program outcomes and goals.
- Collaborate with the Coordinators to monitor staff performance, recognizing strengths and addressing areas that need improvement while fostering the professional development of all staff members.
- Ensure that all staff adhere to organizational policies and procedures while exercising sound judgment to comply with internal audits and external funder requirements. This includes maintaining accurate attendance records and case note reporting through the database management system, as well as identifying and resolving issues that require immediate attention.
- Conduct regular meetings with team members to discuss performance, celebrate individual achievements, and identify areas for improvement.
- Effectively manage staff in a hybrid and mobile work environment.
- Engage with funders to confirm that all contractual services are being delivered. Thoroughly understand and implement all aspects of multiple simultaneous contracts, grants, and performance objectives.
- Collaborate with Quality Assurance on internal process audits to enhance program effectiveness and outcomes for job seekers. Ensure service quality by adhering to program policies and procedures, as well as contract and funder requirements when developing processes or improvements.
- Create, review, and approve invoices and reports to funders, ensuring the completeness and accuracy of all information.
- Actively participate in the staff selection process, onboarding, and provide continued educational support and training for all new hires. Facilitate ongoing performance reviews and offer guidance to all staff.
Job Qualifications
- Minimum 5 years of experience in the field of workforce. May substitute a Bachelor’s degree and one year of experience.
- A minimum of 3 years of relevant experience working directly with clients facing employment challenges.
- At least 2 years of experience engaging with low-income populations.
- Three (3) years of progressive leadership experience effectively leading teams who work collaboratively and independently.
- Proficiency in Microsoft Office Suite, electronic databases, and virtual learning tools.
- Ability to travel to various facilities and attend meetings autonomously. Reliable transportation is essential.
- A flexible schedule required to accommodate after-hours work needs, training sessions, and meetings.
- Bilingual proficiency in oral and written a plus
- Knowledge of Temporary Assistance for Needy Families (TANF) and the Workforce Innovation and Opportunity Act (WIOA) preferred.
Core Competencies
- Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing.
- Integrity/Accountability: Adherence to the standards, values and rules of conduct associated with one’s position and the culture in which one operates. Being accountable and passing on accountability for one’s own actions and those of colleagues and the organization
- Collaborator: Relates well cross functionally; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
- Service Orientation: Serves with purpose and passion to meet the needs of families and program participants. Uses logic and methods to create practical solutions to problems.
- Delegation: Delegates task, responsibility, and accountability as appropriate.
- Situational Leadership: Ability to adjust leadership style to meet the readiness level of each team member. Enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect; and sets an example for other leaders in the organization.
