Pharmacy Technician Representative - Express Scripts

As a Pharmacy Technician, you’ll help our 95 million members make the most of our benefit offerings. In this role, you’ll set our customers at ease by helping answer their questions and providing solutions to their problems. Above all, you’ll make a real impact on the lives of others, day in and day out.  

Work Schedule:    Wednesday to Saturday from 5 PM to 3:30 PM

What you will do:

• Select and retrieve appropriate quantities of medication and prepare the labels that correspond.
• Works as part of a team in resolving requests in Pull Department, Pull Rx, Letter processing, and Controls exception across ESI as needed. Pull Department responsibilities require walking, standing, and repetitive up and down lifting of boxes weighing 35lb and repetitive pulling of prescriptions 95% of the work time.
• Pull Rx responsibilities will include pull, copy, fax, and processing. Letter processing will need to provide data entry, type customer service notes, and own total member correspondence. Controls exception will include data verification, QA, and exception processing.
• Adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts. All team members will be expected to work as per Policies and Procedures (P &P) and Work Instructions with onsite or offsite departments, internal or external to the company as directed. The weights listed in Essential Functions will vary as size and needs of the department change.
• All team members are expected to work with Supervisors and Management to cross-train and develop proficiency across all functional areas of the job. 
• Process letter requests by manual or automated databases, typing customer service notes in system, pulling Rx, and processing member correspondence.
• Pull requests, rescan, and work with RPh to obtain appropriate documentation to resolve request. 
• Controls work includes data input / validation, Quality Assurance (QA), Prescriber and Patient outreach, and working with RPh and Pharmacy per work instructions, P&P, management direction, or any national or state regulations. 
• Participate in Lean and Continuous Improvement efforts internal and external to the department.
• Perform all QA tasks as identified. 
• Complete and process data for reporting needs.
• Prepare and organize work for storage both on and offsite. 

  

What you will need:

• HS Diploma or GED required.
• Valid MO Pharmacy technician license registration required. 
• Minimum of 1 year of relevant experience as a Pharmacy Technician. 
• Certified Pharmacy Technician or NHA preferred.
• Strong computer skills Word and Excel.
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Effective written and oral communication skills. 

What we Offer:

• Health coverage effective day 1 (including medical, dental, vision).
• 401(k) plan with company match.
• Holiday Pay and Paid Time Off
• Education reimbursement plan.
• Growth and Advancement opportunities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.