What are the responsibilities and job description for the Care Coordinator position at The Council on Recovery?
Description
The Council on Recovery is a 501(c)(3) not-for-profit organization whose mission is to keep our community healthy, productive and safe by providing services and information to all who may be adversely affected by alcohol, drugs, and related issues.
POSITION SUMMARY
Who we are
The Council on Recovery bridges wisdom and innovation, as a well-respected 78-year-old organization continues to respond to the fast paced, diverse city we are serving. Under new leadership, you would be joining a team grounded in years of experience and an openness to growing and learning. Our team is people-focused, ensuring quality services to our clients, while offering flexibility and a commitment to self-care for our staff.
The Role
The Care Coordinator role is responsible for management and coordination of client care via diverse means of support and providing a connection point at any stage of recovery. The primary means include telephonic, chats, emails as well as direct client interaction for walk ins. This role involves spending adequate amount of times with clients by providing information and resources, assessing client needs, crisis intervention services as well as facilitating warm hand offs to internal and external programs. This role will also triage client needs and ensure timely follow up for needed services.
The Perks
• Great culture – with a commitment to leading and working with integrity, being people-focused, creating a learning organization, practicing diversity competence, and being quality driven!
• Balance – flexibility plus leave and holidays throughout the year to ensure you take a well-earned break.
• Space to learn – clinical supervision, opportunities for CEU’s, and experienced peers to share ideas with
• Solid health benefits – medical with HSA and FSA options, dental and vision
• We care about your future 403 (b) options with company match
Requirements
· Answer calls and inquiries professionally ensuring a comfortable and positive experience
· Listen to client’s story, determine best resources or programs and provide adequate follow up
· Crisis intervention as identified during calls/situations
· Utilize warm hand offs to other programs or clinicians to ensure a streamlined process
· Educate potential clients about substance use and related issues as appropriate for their situation
· Is knowledgeable about The Council on Recovery services and activities, as well as other local and/or national community level treatment providers, substance abuse service agencies, and support groups
· Cross-trained in welcome center, venue and other tasks to ensure coverage
· Following up with clients and ensuring closed loop referrals from external partners
Qualifications
· Bachelor’s Degree required
· Master’s Degree in social work, psychology, counseling or related field preferred or relevant licensure such as LPC, LCDC, LMSW; or 5 years of relevant experience
· Bilingual preferred
· Experience with substance abuse evaluation, counseling and case management
· Understanding of ASAM and DSM 5 diagnostic criteria for substance use disorder and mental health disorders
· Working knowledge of community resources and experience in developing relationships
· Problem solving skills and ability to take initiative
